Sr. Product Manager,?Loan?Servicing?Customer?Experience? at Oportun in Remote
Overview Our Product leadership team is looking for an experienced Senior Product Manager who will collaborate with multidisciplinary teams to take on our toughest business challenges and define compelling solutions for our customers. You will partner with key business stakeholders to create experiences and tools to facilitate engaging our customers when they have missed payments and need help getting back on track. Responsibilities A key member of our Product team, you'll be an important link to our business stakeholders with whom you will work closely to define the product vision, customer journeys, roadmap, perform research (user and competitive), specify requirements and create detailed specifications. You have experience in and a point-of-view of innovative loan servicing/collections customer experience solutions and systems (and their integration into the broader ecosystem) and will be a thought partner with our cross-functional teams to drive change and business results. Drive user experience and value proposition for the consumer to determine how the customer collections experience fits with Oportun's overall servicing experience. You are someone engineers will love to work with because you are curious, listen, and are technical enough to speak their language, understand how to design requirements that solve the business need while balancing the complexity of the technical solution. You are their partner to get things done. You are someone the business owners will love because you understand how to break apart something very complex into logical, understandable, and sequenced parts of a roadmap and gain buy-in as needed. You also listen to the business need and demonstrate product and thought leadership to provide solution options. You seek data and customer input to understand challenges we need to solve and measure the performance and impact of our products. You create dashboards, identify metrics, seek customer feedback in order to drive performance measurement, roadmaps, etc. You are comfortable navigating through ambiguous problem spaces in pursuit of clarity and concrete outcome. Qualifications 5+ years of Product Management experience, with experience designing innovative customer experience solutions in the financial services industry highly preferred. Experience with business executives from many disciplines (compliance, risk, operations, fraud, technology, business intelligence, finance, training, legal, cybersecurity, etc.) to understand user needs, define features, and prioritize and manage scope to operate in an iterative agile delivery framework. Excellent written and verbal communication/presentation skills, including the ability to persuade and influence a broad spectrum of constituents at all levels, including senior management. Experience with dynamic content delivery, systems supporting both end users and internal agent facing systems and with delivering both online and within the enterprise. Experience supporting support a multi-national (US, IN & MX) workforce and multi-cultured end user base. Understanding of modern architecture design principles and technologies in order to work with developers on the design and build of features. NICE-TO-HAVE:
Understanding of collections, legal collections and charge-offs. Experience with innovative servicing strategies, technologies, and processes that specialize in underbanked customer segments. Working knowledge of loan servicing processes & procedures. Experience working in loan collections at a progressive financial institution or fintech. #LI #IND Company Overview ABOUT OPORTUN Oportun (Nasdaq:
OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities. Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders. In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009. With headquarters in California and a remote-first corporate culture, our 3,000
team members work in Oportun locations and remotely throughout the United States, Mexico, and India. Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations. We feel privileged to have been named a Top Workplace by the Bay Area News Group for three years running, one of Fast Company's Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending. For the last three consecutive years, we have been titled Top Workplace by the Bay Area News Group.
Salary Range:
$80K -- $100K
Minimum Qualification
Banking, Loans & InsuranceEstimated Salary: $20 to $28 per hour based on qualifications.
Understanding of collections, legal collections and charge-offs. Experience with innovative servicing strategies, technologies, and processes that specialize in underbanked customer segments. Working knowledge of loan servicing processes & procedures. Experience working in loan collections at a progressive financial institution or fintech. #LI #IND Company Overview ABOUT OPORTUN Oportun (Nasdaq:
OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities. Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders. In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009. With headquarters in California and a remote-first corporate culture, our 3,000
team members work in Oportun locations and remotely throughout the United States, Mexico, and India. Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations. We feel privileged to have been named a Top Workplace by the Bay Area News Group for three years running, one of Fast Company's Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending. For the last three consecutive years, we have been titled Top Workplace by the Bay Area News Group.
Salary Range:
$80K -- $100K
Minimum Qualification
Banking, Loans & InsuranceEstimated Salary: $20 to $28 per hour based on qualifications.
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