Front Office Manager
Holiday Inn Express and Suites Holiday Inn Express and Suites Lacey, WA Lacey, WA Full-time Full-time $19 - $20 an hour $19 - $20 an hour Front Office Manager Job Summary We are seeking a responsible, experienced front office manager to join our growing organization.
In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests.
As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping.
Front Office Manager Duties and Responsibilities Assign tasks and ensure all staff positions are covered for the duration of shift Field complaints and address visitor concerns Answer phone inquiries, direct calls and provide basic information Oversee and manage support staff, receptionists, and security guards Address complaints and requests with quality customer service skills Recruit and train new employees Maintain office equipment such as photocopier, fax machine, etc.
Monitor front desk and ensure all employees comply with all security procedures for visitors Oversee mail deliveries, packages, and couriers Purchase, track, and invoice office supplies Create, organize, and maintain schedules for all employees Ensure front desk is covered at all times Perform bookkeeping, reservations, and clerical duties Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour Expected hours:
40 per week Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
Practice all CDC and local guidelines.
Ability to commute/relocate:
Lacey, WA 98503:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Hotel & Accommodations Guest Services Staff:
1 year (Required) Hotel
Experience:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests.
As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping.
Front Office Manager Duties and Responsibilities Assign tasks and ensure all staff positions are covered for the duration of shift Field complaints and address visitor concerns Answer phone inquiries, direct calls and provide basic information Oversee and manage support staff, receptionists, and security guards Address complaints and requests with quality customer service skills Recruit and train new employees Maintain office equipment such as photocopier, fax machine, etc.
Monitor front desk and ensure all employees comply with all security procedures for visitors Oversee mail deliveries, packages, and couriers Purchase, track, and invoice office supplies Create, organize, and maintain schedules for all employees Ensure front desk is covered at all times Perform bookkeeping, reservations, and clerical duties Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour Expected hours:
40 per week Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
Practice all CDC and local guidelines.
Ability to commute/relocate:
Lacey, WA 98503:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Hotel & Accommodations Guest Services Staff:
1 year (Required) Hotel
Experience:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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